Privacy Policy

This privacy policy sets out how Highgrove Clinic Limited uses and protects any information that you provide when you use this website. All personal information provided by you through this website is held by Highgrove Clinic Our registered office is Hambrook Court west, Bristol Road Hambrook Bristol, BS161RY.

Highgrove Clinic Limited is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy. Highgrove Clinic Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Dependent on the service you require we may collect the following information:

  • Full name and address
  • Contact telephone number
  • Email address
  • Details of your enquiry
  • Details of your complaint
  • Personal details relating to your application for housing e.g. date of birth, National Insurance number for yourself and the other family members that require housing.
  • Internet Protocol address and other web traffic and activity statistics e.g. pages visited, documents downloaded, search terms used in search engines etc.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process an application and/or referral for housing.
  • To improve our services to residents and applicants.
  • To improve our website.
  • To enable us to contact you by phone, email, text message or letter in response to your request.
  • From time to time, we may also use your information to contact you for market research and surveying purposes. We may contact you by email, phone, text message or letter.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive data is collected on secure web pages.

Links to other websites

Our website contains links to other websites. However, once you follow these links and leave our site, you should be aware that as we do not have any control over the other website we cannot be responsible for the protection and privacy of any information that you may provide. You should look at the privacy statement applicable to the website in question.

Google Analytics

This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Read Google’s overview of privacy and safeguarding data
Read Google Analytics use of cookies – Google’s developer guides

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use trusted third-party services that track this information on our behalf.

Most web browsers allow some control of most cookies through the browser settings. Every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

Where your data is held
Your data is held on secure servers operated by Namesco Limited and will be stored under robust security measures.

For more information, please see Namesco Limited Privacy Policy

Controlling your personal information

The personal information that you give to us via our website will only be used by Highgrove Clinic.
We will only retain the information for as long as is necessary to provide the service that you have requested.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small administration fee of £10 will be payable and we will reply within 40 days. If you would like a copy of the information held on you please write to Hambrook Court west, Bristol Road Hambrook Bristol, BS161RY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us ( as soon as possible. We will promptly correct any information found to be incorrect.

The Data Controller

The data controller of this website is: Highgrove Clinic Limited

Registered address: Hambrook Court west, Bristol Road Hambrook Bristol, BS161RY.

Data Protection Officer
Dr Doron Boone

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 16th May 2019.

Contains public sector information licensed under the Open Government Licence v3.0.